Resume

RAMYA PARIMI

EXPERIENCE

Senior Technical Community Engagement Manager, Ping Identity/ForgeRock (May 2022 – Present)

Crafted a visionary strategy and roadmap to enhance the developer community experience.
Pioneered a DevRel program from scratch, achieving a 118% engagement increase within 6
months.
Successfully launched and running Ping Developer Webinars program to enable Ping/ForgeRock Developers with increased customer engagement 67%.
Constantly gathering feedback to refine and improve the developer program strategy.
Collaborating with PS and SMEs to inform the developer community on what is possible with our products.
Delivered quick start guides for Scripting and REST API for ForgeRock Cloud and slashed the "Time to Hello World" by 200%.
QA tested, fixed bugs, reviewed and transformed complex and lengthy content into consumable time blocked modules for the developer community.
Launched a user-centric developer page within the first 6 months in close collaboration with UI/UX and backstage(engineering) teams.
Refined code asset library on GitHub, enhancing knowledge accessibility for the developer community.
Conducted feedback surveys and interviews to uncover developer journey and pain points.
Established feedback gathering system, resulting in an 80% boost in customer survey participation.
Fostered strong connections with product, customer success, and sales teams, serving as the advocate for developers.
Established a streamlined process for organizing and managing GitHub public repositories.

Open-Source Community Support Specialist, GitHub (Contract) (July 2021 - May 2022)

Enhanced contributor engagement by 50% by streamlining contributor guides.
Improved the sidebar navigation for GitHub documentation using ReactJS and CSS.
Collaborated seamlessly with engineers and technical writers to facilitate reviews of open-source contributions.
Collaborated with engineers on of A/B testing for a new feature release on the GitHub docs page.
Slashed triaging time by 50% by implementing GitHub Actions for the process.
Reduced spam by 66% by leveraging existing features to maintain a safe and healthy community.
Possess knowledge of how new features are released, leveraging CI/CD pipeline practices.

Fedora Project Open Source Contributor (2020 – 2021)

Served as the Objective Co-Lead and founding member of Fedora Web & Apps, mentoring new contributors.

Scientific Writer at BitesizeBio (2018 - 2020)

Authored scientifically informative articles tailored for easy comprehension, simplifying complex concepts.

Scientific Researcher, UIC, MD Anderson Cancer Center, Ansh Labs (2015 – 2018)

CERTIFICATIONS

EDUCATION

Research Publications